Privacy Policy

We collect information you provide directly when booking a session, submitting an inquiry, or contacting us. This includes your name, email address, phone number, organization name, and any notes or content you submit through our forms.

We collect technical data automatically when you visit our website, including your IP address, browser type, pages visited, and session duration. This data is collected and stored internally using our own analytics system — we do not use Google Analytics or third-party tracking services.

Payment information is processed directly by our payment provider (KPay Africa). We do not store card numbers or mobile wallet credentials on our systems.

To process bookings, deliver services, send confirmation emails, and communicate about your engagement.

To respond to inquiries and provide support.

To send session reminders and relevant service communications (not marketing emails unless you have opted in).

To understand how our website is used and improve its functionality. Analytics data is anonymous and aggregated.

We do not sell, rent, or share your personal data with any third party for marketing purposes.

Your data is stored on our secure VPS infrastructure hosted by Vultr. We implement industry-standard security measures including SSL encryption, access controls, and regular security reviews.

We retain client data for as long as necessary to deliver services and meet legal obligations. Booking and payment records are retained for seven years for accounting purposes. You may request deletion of other personal data at any time.

You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and withdraw consent for communications at any time.

To exercise any of these rights, contact us at info@360ascendia.rw. We will respond within 14 days.

Our website uses a minimal session cookie to maintain state across the booking flow. This cookie is temporary and cleared when the booking session ends or after one hour of inactivity.

We do not use advertising cookies, cross-site tracking cookies, or any third-party analytics cookies.

We use Google Meet for session delivery (Google's privacy policy applies to Meet interactions), KPay Africa for payment processing, and Gmail API for email communications. Each third party operates under its own privacy policy.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised 'Last updated' date. Continued use of our services following any update constitutes acceptance of the revised policy.